Terms and Conditions


Please read carefully.

The hiring contract is between the Hirer and the proprietor for which the booking is made and incorporates the conditions set out below:


The person making the booking certifies that he/she agrees to the Booking Conditions on behalf of all persons staying within the property. The person must be a member of the party occupying the property and must be 18 years of age or over. Bookings cannot be accepted from parties of young people under 18 years of age. The contract is effective once the deposit has been paid. The Contract is subject to English Law and the jurisdiction of the English Courts.


A first payment of £200 is required and contains a £150 refundable deposit which will be reimbursed up to 7 days after your departure. The  balance is due and must be paid in full 30 days before the start of your holiday. For bookings made less than 6 weeks before arrival, full payment is required on booking. We accept payment by bank transfer or cheque. Shanklin Holidays reserves the right to cancel a holiday booking where full payment has not been received in accordance with these terms.


If you are forced to cancel the holiday booking due to unforeseen circumstances, you must inform us of any cancellation immediately by telephone and followed by a letter sent by recorded delivery or by email. We will endeavour to re-let the property, but you will remain liable for full/part payment if it is only possible to re-let part of the agreed period, however the deposit is always non-refundable. You are strongly advised to take out appropriate cancellation and travel insurance for your holiday.


Shanklin Holidays shall not be liable for death or any personal injury. No liability is accepted for any other damage, injury, loss, expense accidental or otherwise or inconvenience to you or any member of your party and/or your or their belongings, damage by or to any third party or for damage to any motor vehicle or its contents which may be suffered, incurred, arise out of or in any way connected with the let. The terms of the Contracts (Rights of the Third Party) Act 1999 shall not apply to this contract.


Under no circumstances may more than the maximum number of persons, as stated by Shanklin Holidays occupy the property. The number of people staying at a property must be given at the time of booking and the number of people under the age of 18 should also be provided. Admittance may be refused if this condition is not observed. The Owners also reserve the right to refuse or revoke bookings from parties which may in its opinion prove unsuitable as a result of their behaviour or otherwise for/in/at the property. All payments/charges will be refundable in full on a daily basis, less, if applicable, the full cost of all repairs or replacements of any item in or to the property.


Shanklin Holidays reserves the right, in the interests of safety or any other reason beyond their control to cancel or alter arrangements made for you. In this unlikely event we guarantee to return to you any payment/charges made in full including the deposit. If we have a request from you to change the dates of the booking after confirmation has been issued, subject to the change being requested more than 6 weeks prior to the commencement of the holiday and Shanklin Holidays have availability for those new dates there will be no charge for the change in booking.


You and the members of your party are responsible for taking care of the property during your stay. All equipment and contents must be left clean and tidy on departure (except linen/robes to be laundered). Any damages or breakages in the property are the responsibility of you. If the cost exceeds the refundable deposit then the extra cost will be payable upon demand and, subject to any incurred losses, not limited to loss of rental, interest, and other consequential charges as may be incurred by Shanklin Holidays. Minor breakages are not usually charged for being reasonable wear and tear, but the hirer must report any damage on departure. Shanklin Holidays operates a non-smoking policy throughout. In the event of any member of the party breaching the smoking policy Shanklin Holidays will make a charge for additional cleaning and damage caused as a result. A £50 charge will be levied if keys are taken from the property on departure this is for replacements and inconvenience.


Shanklin Holidays gives an authorised tradesperson the right to enter the property at any reasonable time for the purpose of emergency repairs should they become necessary. They will obviously respect your right to privacy and confidentiality and accommodate any reasonable request as to timing or arrangements in this. The property must be securely locked when you and the members of your party are out and care taken not to expose the property to any fire risk or other risk such as flooding. You and each one of the members of your party are responsible for acting in a responsible manner during the holiday period. The Owners reserve the right to retake possession of the property at any time for any reasonable reason and in particular where serious misconduct has arisen in or around the property.


Shanklin Holidays oversee the management of The Beach House, Shanklin and Mallards View and make every effort to describe it fairly but also anticipate possible changes. All information on the web site is given in good faith and is correct at the time of publication but the Owners cannot be responsible for changes beyond their control or which may become known after publication without reasonable opportunity for updating the website.


You must inform the Owners immediately if a problem arises and every effort will be made to rectify it as soon as possible so that you enjoy the rest of your holiday. In the event of breakdown of domestic appliances, plumbing, wiring, or any unforeseen occurrence or circumstance the Owners will not be required to pay any compensation, expenses of any kind.


Guide dogs are always accepted without charge but must be declared on the form. We have a no pets policy. If you bring a pet, you will be asked to leave.